Shipping Information

How does your shipping service work?

We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. Therefor we use the large network of courier UPS to deliver goods from A Bag With A Story to all over the world.


Delivery in Belgium

  • If the object you bought is available in our warehouse we take the time to check the finish and pack it carefully. The lead time takes 2 to 3 days, transportation to any address in transportation to any address in Belgium takes 2 days.li>
  • If the object you bought is not available in our warehouse it need to be made to order. Lead time here is 6 to 8 weeks. So you can expect your delivery within 7 to 9 weeks. Of course we will keep you informed by e-mail about the ongoing process
  • Your order will be delivered by UPS and may arrive anytime between 7am and 6pm and a signature will be required on receipt of your order.
  • If you're not in when your parcel arrives, a card will be left telling you how to pick up your order or rearrange delivery.
  • Deliveries are not made on public holidays


International Delivery information

  • If the object you bought is available in our warehouse we take the time to check the finish and pack it carefully. The lead time takes 2 to 3 days, transportation to any address in Europe might take 3 to 4 days. Outside of Europe might even take 4 to 5 days.
  • If the object you bought is not available in our warehouse it need to be made to order. Lead time here is 6 to 8 weeks. So you can expect your delivery within 7 to 9 weeks. Of course we will keep you informed by e-mail about the ongoing process.
  • International shipping is charged according to the country of delivery and the weight of your order.
  • Express delivery service is available for most of the countries that we ship to. Once you have entered the delivery address, you' be able to see the quote.
  • We have provided UPS to deliver the package.
  • Tracking is available on all International express delivery services. You will receive a confirmation email from our customer care team, once your order is on its way to you, with a tracking link for your parcel so you can follow its journey.
  • Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
  • Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to a work address rather than a home address.
  • Any customs or import duties may be charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
  • Customs policies vary widely from country to country - we'd recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.
  • Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
  • If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
  • Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day


Do you deliver to work addresses?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.


Is my order on its way to me?

If you have bought an item that has to be custom made and this has a 6 to 8 weeks lead time, you'll receive a confirmation email from our customer care team once your order is on its way, including the expected delivery date.

If your order is track able, there will be a tracking link on the email. Simply click on your tracking link to view the up-to-date tracking.

Make sure you check the expected delivery date on your email before contacting us about your order.


Can I track my order?

For Express shipping tracking is available via the tracking link on your confirmation email.


What happens if I’m not in when my order arrives?

When you're not in when your parcel arrives, a card will be left telling you how to pick up your order or rearrange delivery.


My order hasn't arrived yet?

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:

  • Checking the tracking link via your confirmation email to view the up to date tracking.
  • Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.
  • Checking if you have an attempted delivery card from our carrier. Your parcel may be awaiting collection at a delivery depot, or you may need to arrange redelivery.
  • If you still can't find your parcel, please email us using the “contact us” form and quote your order number. We'll reply within 24 hours and do our best to locate your parcel straightaway. If it can't be found, we'll arrange a refund for you.


Can I amend my delivery details?

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.


Will I be charged customs and import charges?

Any customs or import duties maybe charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Please note that A Bag With A Story will not be responsible for the customs and import duty charges.